Well, the first leg of the flight went without a hitch. We got to Phoenix and had the three concourse sprint to get to our plane to Santa Barbara. Once we got to the gate, we saw a notice that said ‘Estimated departure 8:10,’ which was a full hour later then scheduled.
I figured MD and I could run grab a bite if we had time, so I wanted to see if the estimated departure was an earliest estimate or one that might be moved up and catch us unawares. It seemed a reasonable thing to do to ask the lady behind the counter at our gate.
I walked up to her and was assiduously ignored as she typed on her computer keyboard. After maybe a full two minutes she said “Just a minute” under hear breath. I waited several minutes, then she looked up and said in he most officious manner, “How may I help you?”
I told her we wanted to go to a restaurant and get something to eat and that we wondered if the delayed departure was a minimum or what. She said, “I don’t know: the plane hasn’t left.”
“The plane hasn’t left?”
“No, the plane hasn’t left Yuma yet, so I can’t tell you when it’s going to get here.”
She said all this in a tone and manner that said ‘What’s with all these customers. Can’t they see I’m trying to do something more important than deal with their trivial questions?”
She then picked up the phone and started laughing and jibbering with someone who was obviously a friend. And ignored me.
It’s now 8 PM and the plane we’re to fly to Santa Barbara on has just arrived from Yuma.
I hope they don’t find a broken door.
I’ll keep you posted.
More US Air ineptitude