Well, the nightmare is over…I hope.
Last night before I went to bed I tried calling Earthlink to get a status report on my ‘trouble ticket.’ The automated voice told me that my problem was being worked on and to call back in 8 hours.
I hit the sack, then got up this morning and called again. The same automated voice told me the same thing: your problem is still being worked on; call back in 8 hours. I went ballistic. I called the original number, went through all the push-button BS until I got with a real Indian. I told him in no uncertain terms that I was agitated to the max. He quickly got me to a female upper level tech who took me through all the steps I had been through with a dozen other Indians. At just about the point at which I was ready to let her have it, she asked me if I were talking to her on the same line the DSL line was on. I said yes. She asked if there was another line we could talk on. I gave her my cell phone number. She called back. She put me on hold for about 10 minutes, came back on, asked me to try to get online. I opened the browser, and, Bingo, I was online. Why couldn’t this have been done 48 hours earlier? I’ll never know. But, as of now, I’m online. I’m going to make a couple of quick posts, then I’ll tackle the multitude of comments that have stacked up.
Thanks for your patience.